Terms & Conditions

Welcome to Warmly.social, owned and operated by Notocia Technologies (OPC) Private Limited ("Warmly.social", "Company", "we", "our", or "us").

By creating an account, accessing, or using Warmly.social, you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree with these Terms, please do not use the Platform.

1. About Warmly.social

Warmly.social is a platform that connects users with verified listeners for emotional support conversations through audio calls, video calls, and chat.

Warmly.social is not a medical, psychiatric, psychological, counselling, or emergency service.

2. Eligibility

To use Warmly.social, you must:

• Be at least 18 years old.
• Be legally capable of entering into a binding agreement.
• Provide accurate and truthful information during registration.

We reserve the right to suspend or terminate accounts that provide false information.

3. User Accounts

Users must sign in using Google.

You are responsible for:

• Maintaining the security of your account.
• All activities carried out through your account.
• Ensuring your account is not accessed by others.

You must immediately notify us if you suspect unauthorized access to your account.

4. Listener Verification

Listeners must complete our verification process before offering services.

Verification may include:

• Government-issued identity proof
• Selfie verification
• Bank account verification
• Other information required for compliance

Warmly.social reserves the right to approve, reject, suspend, or revoke Listener accounts at its discretion.

5. Payments

Users must pay applicable charges before accessing paid services.

Payments are securely processed through Razorpay.

Warmly.social does not store your complete payment card details.

6. No Refund Policy

All purchases made on Warmly.social are final.

Once a payment has been successfully completed, no refunds, cancellations, or credits will be provided, except where required under applicable law.

Users are advised to review the selected service carefully before making payment.

If a technical issue on our side prevents a session from starting or completing, Warmly.social may investigate the issue and, at its sole discretion, provide an appropriate resolution.

7. User Conduct

Users agree not to:

• Harass, abuse, threaten, or intimidate others.
• Share illegal, obscene, or offensive content.
• Impersonate another person.
• Use the Platform for unlawful purposes.
• Attempt to hack, disrupt, or misuse the Platform.
• Share another person's personal information without permission.
• Record audio or video conversations without the consent of all participants where required by law.

Violation of these Terms may result in account suspension or permanent removal.

8. Listener Responsibilities

Listeners agree to:

• Treat all users respectfully.
• Maintain confidentiality.
• Provide honest and appropriate emotional support.
• Avoid abusive, discriminatory, or inappropriate behaviour.
• Avoid requesting personal financial information from users.
• Avoid contacting users outside the Platform without permission.

Listeners must not represent themselves as licensed doctors, psychologists, psychiatrists, therapists, or legal professionals unless expressly authorized and verified by Warmly.social.

9. Ratings and Reviews

Users may rate their experience with Listeners.

Warmly.social may review ratings, complaints, and reports when determining whether a Listener has violated these Terms.

We reserve the right to suspend or remove accounts found to have engaged in repeated misconduct or abuse.

10. Privacy

Your use of Warmly.social is also governed by our Privacy Policy.

By using the Platform, you consent to the collection and use of information as described in the Privacy Policy.

11. Intellectual Property

All content, trademarks, logos, designs, software, and materials available on Warmly.social are owned by or licensed to Notocia Technologies (OPC) Private Limited.

You may not copy, reproduce, modify, distribute, or commercially exploit any part of the Platform without prior written permission.

12. Suspension and Termination

Warmly.social may suspend or permanently terminate any account that:

• Violates these Terms.
• Engages in fraud or illegal activity.
• Harasses or abuses other users.
• Attempts to manipulate payments or ratings.
• Compromises the safety or integrity of the Platform.

13. Limitation of Liability

Warmly.social provides a technology platform that enables communication between users and verified listeners.

We do not guarantee any particular emotional, personal, or mental health outcome from using the Platform.

To the maximum extent permitted by law, Warmly.social shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of the Platform.

14. Medical Disclaimer

Warmly.social is not a hospital, medical provider, psychologist, psychiatrist, therapist, counselling centre, or emergency response service.

The Platform is intended solely for peer emotional support.

If you are experiencing a medical emergency, mental health crisis, or believe you may harm yourself or others, immediately contact your local emergency services, a qualified healthcare professional, or the nearest hospital.

15. Changes to These Terms

Warmly.social may update these Terms from time to time.

The updated version will be published within the application or on our website, and continued use of the Platform after such changes constitutes acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka.

17. Contact Us

Notocia Technologies (OPC) Private Limited

Email: warmlysocial@gmail.com

Address:

5th Cross Road,
JP Nagar 6th Phase,
Gangadhar Nagar,
1st Phase, J. P. Nagar,
Bengaluru, Karnataka – 560078,
India