Privacy Policy

Welcome to Warmly.social, owned and operated by Notocia Technologies (OPC) Private Limited ("Warmly.social", "we", "our", or "us").

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Warmly.social mobile application and related services.

By creating an account or using our Platform, you agree to this Privacy Policy.

1. About Warmly.social

Warmly.social is an emotional support platform that connects users with verified listeners through audio calls, video calls, and chat. We are not a medical, psychiatric, or emergency service.

2. Information We Collect

Users

When you sign in using Google, we may collect:

• Name
• Email address
• Google account ID
• Profile picture (if shared by Google)

Listeners

To verify identity and process payouts, we may collect:

• Full name
• Email address
• Government-issued ID
• Selfie verification
• Bank account details
• Razorpay payout information
• Verification status

This information is collected only for identity verification, fraud prevention, and payment processing.

3. Communication Data

When you use Warmly.social, we may collect:

• Call duration
• Call timestamps
• Chat timestamps
• Payment information related to sessions

Warmly.social does not record audio or video calls.

Text messages and images shared through chat are automatically deleted approximately 24 hours after they are no longer required for service functionality.

4. Device Information

We may automatically collect limited technical information such as:

• Device model
• Operating system
• App version
• Crash reports
• Push notification token

We do not collect precise location information.

5. How We Use Your Information

We use your information to:

• Create and manage your account
• Verify Listener identities
• Process payments and Listener payouts
• Enable audio, video, and chat services
• Improve app performance
• Detect fraud and misuse
• Respond to customer support requests
• Comply with legal obligations

6. Payments

Payments and Listener payouts are processed securely through Razorpay.

Warmly.social does not store your debit card, credit card, or banking passwords. Payment information is handled securely by Razorpay in accordance with its policies.

7. Third-Party Services

We use trusted third-party services to operate our Platform, including:

• Razorpay (Payments & Payouts)
• Firebase
• Amazon Web Services (AWS)
• Mixpanel
• Amplitude
• OneSignal

These service providers process information only to provide their services to Warmly.social.

8. Data Storage and Security

Your information is securely stored on Amazon Web Services (AWS) servers located in India.

We implement reasonable technical and organizational measures to protect your information against unauthorized access, misuse, alteration, or disclosure.

9. Data Retention

We retain your information only for as long as necessary.

• Chat messages and shared images are deleted approximately 24 hours after they are no longer required.
• Account deletion requests are generally processed within 30 days.
• Deleted account data may remain in backup systems for up to 90 days before permanent removal.
• Payment and payout records may be retained for up to 5 years or as required by applicable law.

10. Your Rights

You may:

• Request deletion of your account from in-app button
• Request a copy of your personal information.
• Update inaccurate information by contacting us.

Certain financial or legal records may be retained where required by law.

11. Suspension of Accounts

Warmly.social may suspend or terminate accounts involved in fraud, abuse, harassment, impersonation, or violations of our Terms & Conditions after appropriate review.

12. Emergency Situations

If we reasonably believe there is an imminent risk of serious harm to an individual, Warmly.social may disclose relevant account information to law enforcement or emergency authorities where permitted or required by applicable law.

13. Children's Privacy

Warmly.social is intended only for individuals who are 18 years of age or older.

We do not knowingly collect personal information from anyone under the age of 18.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published within the application and will become effective from the revised "Effective Date."

15. Contact Us

If you have any questions about this Privacy Policy or your personal information, you may contact us:

Notocia Technologies (OPC) Private Limited

Email: warmlysocial@gmail.com

Address:

5th Cross Road,
JP Nagar 6th Phase,
Gangadhar Nagar,
1st Phase, J. P. Nagar,
Bengaluru, Karnataka – 560078,
India

16. Disclaimer

Warmly.social provides a platform for peer emotional support and meaningful conversations.

Warmly.social is not a hospital, medical provider, psychologist, psychiatrist, therapist, counselling centre, or emergency response service.

The conversations on the Platform are intended for emotional support only and should not be considered medical, psychological, or legal advice.

If you are experiencing a medical emergency, mental health crisis, or believe that you may harm yourself or others, please immediately contact your local emergency services, a qualified mental health professional, or the nearest hospital.